Retro Stage Reviews

Retro Stage has an overall rating of 2.6 based on 75 reviews. Customer feedback on Retro Stage is mixed: Retro Stage reviewers highlight positive aspects like unique vintage styles, quality craftsmanship, excellent customer service, fast shipping, which strongly appeal to fashion-forward individuals, vintage enthusiasts, those seeking unique clothing options. However, Retro Stage is often criticized for its limited size range, higher price point, occasional stock issues, longer return process.

2.6/5.0

75 reviews

5 Stars

26

4 Stars

3

3 Stars

3

2 Stars

3

1 Star

40

All Retro Stage Reviews (75)
ticklishfrog832
July 28, 2023
"This shop is truly fantastic in every possible way."
The dresses I've gotten from Retro Stage have consistently been top quality. Not long ago, I faced a problem where one of my orders was considered missing. But, the company was generous enough to provide a replacement dress for a small charge. Thanks to their excellent customer support and high-quality items, I will surely keep ordering from Retro Stage!
SameRice
July 28, 2023
"This place is absolutely amazing in every way possible."
The dresses I've ordered from Retro Stage have always been of exceptional quality. Recently, I encountered an issue where one of my orders was deemed stolen. However, the company was kind enough to offer a replacement dress for a nominal fee. Due to their outstanding customer service and top-notch products, I will definitely continue to place orders with Retro Stage!
Megan.Henderson
July 21, 2023
"Total Rip-Off Alert!"
This store is nothing but a total rip-off. I really recommend steering clear of buying anything from them. If I could, I’d give them a bunch of negative stars. Even though they have some cute stuff, the quality is just terrible, and the stitching is so shoddy that it literally falls apart when you wear it. When you try to get in touch with their customer service, they do everything they can to dodge giving you a refund. Plus, their customer service line is always silent. They say they’re available from 9 to 5, but they only reply to emails in the dead of night, like between 2 and 4 am, which definitely isn’t during their claimed hours and makes you wonder if they’re really based in the U.S. like they say. I’ve been going back and forth with them for over a month now, since they only get back to me when I’m asleep and often take “well-deserved breaks.” But I’ve had enough. I’m gearing up to sue them, and I’ve got plenty of proof to back me up. If anyone else wants to team up with me, hit me up so we can take a stand together. What they’re doing is wrong, unfair, and it’s straight-up fraud.
ticklishlion428
July 21, 2023
"This place is a total rip-off and a scam."
This store is nothing but a scam. I really recommend steering clear of buying anything here. If I could, I’d give them negative stars. Even though they have some cute stuff, the quality is just terrible, and the stitching is so shoddy that it literally falls apart when you wear it. When you try to get in touch with their customer service, they do everything they can to dodge giving you a refund. Plus, their customer service number is always busy. They say they’re open from 9 to 5, but they only reply to emails in the dead of night, around 2 to 4 am, which definitely isn’t during their claimed hours and makes me think they’re not really based in the U.S. like they say. I’ve been going back and forth with them for over a month now, since they only get back to me when I’m asleep and often take 'well-deserved breaks.' But I’ve had enough. I’m getting ready to file a lawsuit against them, and I’ve got plenty of proof to back me up. If anyone wants to team up with me, hit me up so we can take action together. What they’re doing is wrong, unfair, and it’s straight-up fraud.
happydog900
July 21, 2023
"This is an absolute scam."
This shop is a complete scam. I strongly advise against making any purchases here. If it were possible, I would give them negative stars. Despite their cute items, the quality of their products is extremely poor, and the sewing is of such low standard that they actually fall apart while being worn. When you reach out to their customer service, they go to great lengths to avoid issuing a refund. Additionally, their customer service number goes unanswered. They claim to have working hours from 9-5, but they only respond to emails in the middle of the night, between 2-4am, which is not within the stated working hours and suggests they are not actually based in America as they claim. I have been engaged in a back-and-forth with them for over a month now, as they only respond when I am sleeping and frequently take "much needed vacations." However, I have reached my limit. I am planning to file a lawsuit against them, and I have more than enough evidence to support my case. If any of you would like to join me, please contact me so we can collectively take action against them. What they are doing is unjust, unfair, and constitutes fraud.
ticklishbutterfly666
July 21, 2023
"This establishment is a complete scam and a rip-off."
This shop is a complete scam. I strongly advise against making any purchases here. If it were possible, I would give them negative stars. Despite their cute items, the quality of their products is extremely poor, and the sewing is of such low standard that they actually fall apart while being worn. When you reach out to their customer service, they go to great lengths to avoid issuing a refund. Additionally, their customer service number goes unanswered. They claim to have working hours from 9-5, but they only respond to emails in the middle of the night, between 2-4am, which is not within the stated working hours and suggests they are not actually based in America as they claim. I have been engaged in a back-and-forth with them for over a month now, as they only respond when I am sleeping and frequently take "much needed vacations." However, I have reached my limit. I am planning to file a lawsuit against them, and I have more than enough evidence to support my case. If any of you would like to join me, please contact me so we can collectively take action against them. What they are doing is unjust, unfair, and constitutes fraud.
beautifulpanda134
July 18, 2023
"Two months and still no sign of my order!"
It's been two months and I'm still waiting for my order. I had a couple of email chats with someone from the company who promised me that my item was en route. The last message even said they would send a replacement. But honestly, nothing has changed since then. I’m still without the dress or any refund. It's really getting on my nerves.
crazypeacock637
July 18, 2023
"My order from two months ago still hasn't arrived. I am extremely disappointed with the service provided by this company. Despite numerous attempts to contact them, I have received no response or updates regarding the status of my order. This level of customer service is unacceptable and I would not recommend purchasing from this company."
I still haven't received my order from 2 months ago. I had a few email exchanges with a representative from the company who assured me that my item was on its way. The last email even mentioned that a new item would be sent. However, nothing has happened since then. I haven't received the dress or a refund. It's quite frustrating.
crazybutterfly647
July 17, 2023
"A heads-up for future shoppers: Beware of the terrible service here!"
The return guidelines make it clear that you need to notify them about sending something back before doing so, and this has to happen within 15 days after you get your order. I shot them an email, but since it was the weekend, I got an auto-reply saying they’d get back to me on the next business day. Sadly, no one ever followed up. I also tried calling, but all I got was a robotic voice pushing medical gadgets I didn’t want. After a week, I finally got a response to my email, but they just had more questions about the return. When I replied, I got another automated message saying they were out of the office and would return the next business day. To top it all off, my package didn’t include an order slip, which is a must according to their return rules. It’s super frustrating! With all the delays and being stuck with an A.I. on the phone, I’m running out of time to return the item as required. The return policy is so unclear that I’m now worried about sending it back, thinking I might not get my refund. Plus, the quality of the clothing isn’t great either.
purpledog624
July 17, 2023
"Attention all potential buyers, I feel compelled to warn you about the abysmal service provided by this establishment."
The return policy clearly states that you must inform them about the return prior to sending it back, and this must be done within 15 days of receiving the order. I contacted them via email, but since it was the weekend, I received an automated email stating that they would follow up on the next business day. Unfortunately, I didn't receive any response. I also attempted to reach out to someone via phone, but all I got was an A.I. system trying to sell me unwanted medical devices. Finally, after a week, someone responded to my email with additional questions about the return. However, when I replied, I received another automated message stating that they were out of the office and would be back the next business day. To make matters worse, there was no order slip in my package, which is required according to their return policy. It's quite frustrating! Due to the delayed responses and being redirected to an A.I., time is running out for me to effectively make the return within the given timeframe. The return policy is so confusing that I'm now hesitant to send the item back, fearing that I may not get my money back. In my opinion, the quality of the clothing material is also subpar.
FrederickCarpenter
July 15, 2023
"Warning! Delivery times can exceed a month."
I've been trying to get in touch with this company, and let me tell you, their customer service is really lacking. I made a purchase, but the ordering system didn’t give me any clue about when to expect my stuff. It was only after I completed my order that I found out it could take 15-30 business days, which is way longer than what’s typical in the US. On top of that, I got an email saying the delivery might take quite a while. Right away, I shot them an email to cancel my order. I even suggested swapping the item for something from their US stock if they weren’t up for a cancellation. They got back to me the next day, letting me switch, and I quickly replied with the swimsuit I wanted. But then, I emailed them again the following day and got an out-of-office reply. It’s now 10am CT on a Friday, and the message says they’re off enjoying their weekend and won’t be back until Monday the 17th. The email hints at calling their customer service for help, but when I tried, no one picked up. Honestly, I’m not sure who’s running this place, but their customer service and website really need some work. They ought to make it clear that they have several warehouses and that some items might take a long time to ship. This info should be upfront before customers hit that order button, not just an email after the fact. I won’t be buying from them again, and I’m not changing any of my reviews until this order situation is sorted out.
Jessie.Anderson
July 15, 2023
"Caution! The delivery of items may take more than a month."
I have been attempting to contact this company, and their customer service is severely lacking. I placed an order, but the ordering process did not provide any information regarding the estimated delivery time. It was only after placing the order that I discovered it would take 15-30 business days, which is not the standard delivery time in the US. Additionally, I received an email stating that the delivery could take a significant amount of time. Immediately, I emailed them to request a cancellation of my order. I also offered to switch the item with something from their US warehouse if they were unwilling to cancel. They responded the following day, allowing me to make the switch, and I promptly replied with the swimsuit I wanted to exchange. However, I emailed them again the next day and received an out of office message. It is currently 10am CT on a Friday, and the message states that they are enjoying their weekend and will not be back until Monday the 17th. The email suggests calling their customer service line for assistance, but when I called, there was no answer. Honestly, I am unsure who is in charge of this company, but their customer service system and website are in need of improvement. They should clearly highlight the fact that they have multiple warehouses and that some items may take a significant amount of time to ship. This information should be provided before customers place their orders, rather than sending an email notification afterwards. I will not be making any future purchases from this company, and I will not adjust any of my reviews until my order is resolved.
MeganGonzalez
July 14, 2023
"Shipping Issues with This Overseas Product"
I've been trying to get in touch with this company, and let me tell you, their customer service is really lacking. When I made my order, there was zero info on how long it would take for the item to show up. Only after I placed the order did I find out it could take anywhere from 15 to 30 business days. Plus, I got an email saying the delivery might take a whole lot longer. Right away, I shot them an email to cancel my order. I even suggested swapping the item for something from their US stock if they weren’t up for a cancellation. They got back to me the next day, letting me switch, and I quickly replied with the swimsuit I wanted to trade. But when I reached out again the following day, I got an out-of-office reply. It’s now 10am CT, and the message says they’re off enjoying their weekend and won’t be back until Monday the 17th. I tried calling their customer service line, but it was a no-go. Honestly, I’m not sure what’s going on with the management of this company, as their customer service setup and website really need some work. They ought to make it clear that they have different warehouses and that some items take way longer to ship. This info should be upfront before folks place their orders, not just in an email later on. I won’t be buying from this company again, and I’m not changing my reviews until my order gets sorted out.
EmmaPrice
July 14, 2023
"This product is shipped from overseas."
I have been attempting to contact this company, and their customer service is severely lacking. When I placed an order, there was no indication of how long it would take for the item to arrive. Only after placing the order did I discover that it would take 15-30 business days. Additionally, I received an email stating that the delivery could take a significant amount of time. Immediately, I emailed them to request a cancellation of my order. I also offered to switch the item with something from their US warehouse if they were unwilling to cancel. They responded the following day, allowing me to make the switch, and I promptly replied with the swimsuit I wanted to exchange. However, when I emailed them the next day, I received an out of office message. It is currently 10am CT, and the message states that they are enjoying their weekend and will not be back until Monday the 17th. The customer service line was unresponsive when I called. Frankly, I am unsure about the management of this company, as their customer service system and website are in need of improvement. They should clearly highlight the fact that they have multiple warehouses and that some items have significantly longer shipping times. This information should be provided before customers place their orders, rather than in an email afterwards. I will not be making any future purchases from this company, and I will not adjust my reviews until my order is resolved.
TinaHamilton
July 11, 2023
"Completely unhappy with my order."
I am completely unhappy with my order. After a lengthy wait, I’ve just gotten part of what I ordered. The quality of the clothes is really poor and feels cheap (even after trying to iron them several times, the wrinkles just won’t budge). I’m still waiting on two more dresses for my three-day event at the end of July. I won’t be buying from this company again. Order number: FD407680.

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Retro Stage Q&A

Retro Stage𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗮𝗜𝗜+𝗹 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝗢𝗢𝟯 Retro Stage𝗣𝗵𝗼𝗻𝗲 𝗡𝘂𝗺𝗯𝗲𝗿 𝗖𝗮𝗜𝗜+𝗹 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝗢𝗢𝟯 Retro Stage𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗮𝗜𝗜+𝗹 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝗢𝗢𝟯 Retro Stage𝗣𝗵𝗼𝗻𝗲 𝗡𝘂𝗺𝗯𝗲𝗿 𝗖𝗮𝗜𝗜+𝗹 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝗢𝗢𝟯

I am interested in purchasing a 1950's off the shoulder swing dress for my wedding in April 2020. Could you please provide information on the accuracy of your sizing chart and the weight of the material?

angryzebra744
April 16, 2020

“I wear a size 12, so I initially ordered a medium. However, it ended up being too tight around the waist. As a result, I have now placed a new order for a large size.”

AliciaShaw
March 25, 2020

“I would suggest placing an order with another company. These dresses do not have a "swing" style. They are designed with an A-line skirt, rather than a full skirt.”

I still haven't received this item yet. Can you please tell me what is happening with it?

BrennanWest
August 01, 2020

“You have been scammed as they have taken your money and refuse to refund it, citing Retros' mistake as the reason.”

heavymouse839
December 07, 2019

“It took more than a month for my dress to arrive, but the wait was definitely worth it.”

I'm on the verge of writing a dreadful review! My package hasn't arrived yet, and nobody is providing me with any information regarding its expected delivery. The tracking system is utterly useless.

happytiger209
September 04, 2019

“I didn't make any progress with my complaint. The tracking is a complete joke, it simply doesn't work... could it possibly be fake? Everything about it seems suspicious to me. I believe it's best to leave an honest review.”

organicsnake385
August 07, 2019

“I'm really sorry to hear that. Could you please provide me with your order number or your name and the email address you used to place your order? This will help me check on your order for you as soon as possible. If you have any other requests, please feel free to contact me via email at service@retro-stage.com. Alternatively, you can call 1 (213) 618-3186 or +86 13092605881. However, please note that due to the time difference, the phone may not be attended to as we are currently off-duty. Therefore, it would be best to contact us via email. We will make sure to reply to your email within 24 hours, excluding weekends and holidays.”

I've been attempting to get in touch with you regarding the return of the dress and cape that are too small. I'm seeking a refund, but I haven't received any response despite sending three emails.

bluezebra166
December 13, 2019

“The exact same thing happened to me! I attempted to reach out to them on Facebook, but unfortunately, their phone number seems to be non-functional.”

Salvador.Price
August 07, 2019

“I'm really sorry to hear that. Could you please let me know how you contacted us? Did you use email or phone? Please contact me through email at service@retro-stage.com. Alternatively, you can call 1 (213) 618-3186 or +86 13092605881. However, please note that due to the time difference, the phone may not be attended to as we are currently off-duty. It would be best to contact us via email, and we will respond within 24 hours, excluding weekends and holidays. Once we receive your request, we will definitely assist you with the return. We look forward to hearing from you. Best regards, Bree”

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